Clik here to view.
What Businesses Can Learn From The Fitness Industry About Customer Service
The Academy of Fitness Professionals do more than teach would-be personal trainers the difference between a burpee and a squat. They also instruct students on how to provide exceptional customer...
View ArticleClik here to view.
“Hire The Smile And Train For Skill”– How First Direct Earned The Title Of...
Customer service is important to any business or organisation, and one company that knows this all too well is the UK’s most recommended banking service, First Direct. As winners of ‘Best Company in...
View ArticleClik here to view.
Npower Seeks Help From ‘Rant & Rave’ To Get Customers Back
npower has teamed up with engagement technology specialists, Rant & Rave, to help them turn their reputation around by capturing genuine feedback from customers.Let’s face it. After being named...
View ArticleClik here to view.
Turning ‘Ranters’ Into ‘Ravers’– Interview With Rant & Rave’s Dennis Fois
Sometimes brands and businesses need a little extra help to gain or re-gain the trust of customers, and this is where companies like Rant & Rave come in. They help brands take real-time, inspired...
View ArticleClik here to view.
How Customer Service Has Evolved Since The 1970s- Infographic
Evolution is just natural progression. However, for those who work in Customer Service, evolution has made their jobs much tougher. For many, the working day has changed significantly, in more ways...
View ArticleClik here to view.
Automated Call Answering Cuts Costs But Also Cuts Customers
The size of a customer service department is, of course, directly related to the size of the business it is serving. A small company with only a limited number of customers will not have the same...
View ArticleImagining A World Without Customer Service
Customer service is a side of businesses we never consider until we have something to complain about, and as such many people view customer service departments with memories tinted by frustration and...
View ArticleThe Handy Pets At Home Services You’re Not Using
Buying a new pet from Pets at Home is only the very first step in a new friendship – you also need the food, care products, shelter and support to keep your new buddy healthy and happy, and Pets at...
View Article6 Reasons Why South Korea Has The Best Customer Service
Customer service is important no matter where you are in the world, but some do it better than others, and boy do Koreans know how to please their customers.Let’s start with a little education. The...
View ArticleClik here to view.
Taking Care of Employees, Taking Care of Customers
Stuart Hearn from OneTouchTeam believes that if employees value a company, then they’ll value their customers.The most important person in any business is not the CEO, the founder, or even the tea-lady...
View ArticleA World Without Customer Service: Part 2
Part One – IntroductionThe world has ground down to nothing. In the end times, the customer service departments closed their doors forever, and with it they closed the doors on the last of humanity’s...
View ArticleClik here to view.
Why Social Media Rules the Customer Service World
The use of social media in customer service has never been more popular, and its use only continues to grow as more and more businesses realise its importance. We’ve advocated using it in the past on a...
View ArticleClik here to view.
A World Without Customer Service: Part 3
A cold wind blows as I walk the broken roads. I am the last survivor in a world without customer service, a world where the corporations have become nothing more than warlords, and the common people...
View ArticleThe Business-Growing Power of Proactive Customer Service
Customer service is increasingly being used as a crucial part of modern marketing strategies, as social media makes word-of-mouth advertising and the disgruntled venting of unhappy customers much more...
View ArticleBarclays Voted Worst UK Bank for Third Year Running
Barclays has been placed firmly in the firing line again after a number of surveys of banking customers discovered they are the worst bank in the UK for customer service, honesty and transparency.The...
View ArticleClik here to view.
A World Without Customer Service: Part 4
I am so very doomed.Part 1 Part 2 Part 3The roar of engines fills my whole world. All around me is a barren planet where customer service is no more. The great call centers closed their doors, and rot...
View ArticleVoice-Activated Customer Service Robots: A Video
We’ve written about using videos to express your horror at awful customer service before, and the topics covered there pretty much stay true today. No enormous changes have occurred to revolutionise...
View ArticleUsing Large-Scale Analytics to Revolutionise Customer Service
At the University of Adelaide in Australia, the first seeds of a customer service revolution are growing. In a secluded IT lab on campus, a computer is humming away, collecting 250gb of data every day...
View ArticleClik here to view.
The Immense Power of the Social Customer
If I’ve said it once, I’ve said it a thousand times: social media is the new king of customer service. It provides a faster, more streamlined, and more effective way to speak with a customer service...
View ArticleClik here to view.
A World Without Customer Service: The Finale
It takes six weeks of cautious, stop-and-start movement for Ilona and I to get down south from the wreckage of the McDonald’s siege. The roads are less thick with wandering gangs of crooked salesmen...
View Article
