Clik here to view.
7 Tips for Avoiding a Customer Service Meltdown
Left, right and center, businesses are reducing their investment in customer service departments. Clinging to outdated systems, using clumsy automation and outsourcing to cheaper workers with...
View ArticleClik here to view.
Five Ways to Shake Up Your Startup’s Customer Service Departments
Oh man, it’s that banner image again. What is even going on up there? Is it some sort of box-genie appearing? A kidnapping gone drastically wrong? Who knows. What it is, is art.If you’re starting or...
View ArticleClik here to view.
7 Times Hotel Customer Service Went WAY Above and Beyond the Call of Duty
Great customer service can sometimes mean going to really silly lengths for a customer, and no-one knows this more than hotels.When booking a hotel or inn, like a Travelodge or a Premier Inn, a...
View ArticleClik here to view.
How to Humanise Your Brand
People do business with companies they like. It’s a simple statement, but understanding it is a vital part of building a successful business in the 21st century.At first it may seem bizarre, at least...
View ArticleClik here to view.
Sky TV “reserves best deals for customers threatening to leave”
According to BT boss Gavin Patterson, Sky TV and Virgin Media reserve their best deals for those customers who are threatening to leave.It’s a commonly discussed tactic across the internet to call a...
View ArticleClik here to view.
10 Great Customer Service Tips for a Merry Christmas!
Christmas is just around the corner now, and with it comes the busiest month of the year for most retailers, businesses and customer service departments. While a manic time for many customer-facing...
View ArticleProviding Great Customer Service in a Growing Company
The thrill of having a company lift off the ground and last can be overwhelming, exciting and addictive. It’s easy to get swallowed up working on all the additional customers, taking on more staff,...
View ArticleClik here to view.
Many Companies Failing to Manage Social Media Properly, Study Says
“Multichannel interaction solutions” company Eptica published a study this week of over 500 retailers, analysing their response times, customer expectations and customer satisfaction with different...
View ArticleCustomer Rage May Be The New Normal in 2016
According to a study carried out by Total Tech News, a shocking percentage of customer service interactions ended in frustration and fury this year, and there doesn’t seem to be much sign of change...
View ArticleClik here to view.
Customer Service Far Worse Now Than During the Recession
With the US economy recovering steadily, you would think that both customers and the staff working with them would be happier, more carefree, and more relaxed – it makes sense after all. There are more...
View ArticleCustomer Service: Better Experienced Together
As a recent study at Yale University showed, enjoying simple pleasures like a piece of chocolate are made better by other people doing it too alongside you – even if you don’t speak a word to them. The...
View ArticleSky Customer Care Line Now Just Yelling “WE DON’T NEED YOU! WE DON’T NEED...
It’s no secret that Sky customer service is sometimes difficult for the average person to navigate successfully. We’ve even written guides on the hassles of trying to cancel your Sky account in the...
View ArticleClik here to view.
4,000-Year-Old Customer Complaint Found
The world’s oldest customer complaint has been found, and it is really, really old.The clay tablet, which dates from 1,750BCE, was unearthed in the Persian Gulf, recording a complaint about...
View ArticleClik here to view.
Brands that are Using Twitter for (Really Great) Customer Service
In the day and age where posting your breakfast on Instagram is an absolute must, and not Tweeting to the world about your Friday feeling is a crime, it’s safe to say that social media is a big part of...
View ArticleClik here to view.
Tripadvisor or it didn’t happen
If there’s one thing Tripadvisor proves, it’s that everybody loves a good moan. Founded in 2007, thousands of reviews inundate the site daily, because, what better way to voice your usually unwanted...
View ArticleScottish Power’s Major Customer Service Fail
Unfortunately for Scottish Power, they have recently learnt the hard way that delivering bad customer service and getting away with it is near enough impossible in today’s consumer market (we’ll always...
View Article10 of the most Annoying Types of Customer
Working in customer service is all fun and games, until you’re faced with an annoying or difficult customer. Here are 10 of the worst…1- The Phone UserAn ignorant customer is never a fun one, and when...
View ArticleYour Biggest Customer Service Bug-bears Revealed
In an age where everything is busy, when we all have somewhere to be, when things are done specifically for convenience and a quick service is considered good, decent customer service, done right, is...
View ArticleClik here to view.
Mergers and Acquisitions: What Happens to the Customer?
You might argue that mergers and acquisitions are just another part of the cutting edge business world. A bigger company buys out a smaller one in their quest for expansion. Makes sense, right? Right,...
View ArticleRyanair Introduces 8 New Holiday Destinations
Anyone living in Newcastle or looking to fly out of Newcastle on holiday will be pleased to know that budget airline Ryanair has introduced three new daily holiday destinations for you to choose from....
View Article
